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This section contains answers and suggestions you can follow relating to the most commonly asked questions on our LPG and methane heaters.

Try to bring the L-shaped wire (placed on the glow plug) close to the electrode.
When charging the heater check the ignition wire (white) has not moved out of position. Otherwise try to reinsert it.
If the problem persists contact a Technical Assistance Centre.

Check there is gas in the cylinder.
Check the valve of the gas cylinder or of the methane gas network is open.
Check the electrode produces the spark; otherwise bring L–shaped wire close to thermocouple.
Dust may have clogged the stick of the pilot flame; blow with compressed air.
If the pilot flame ignites but it is not attached to the stick air is present in the cylinder. Try to ignite it again. If the problem persists take the gas cylinder out of the heater and open the cylinder tap for a few seconds to release the air. This operation must be done outdoors.
If the problem persists contact a Technical Assistance Centre.

Dust and sediments contained in the gas cylinder may have clogged the nozzle through which the gas passes directly into the burner. Whilst charging the heater close to the nozzles and gas fittings, clean with compressed air.
If the problem persists contact a Technical Assistance Centre.

You are probably using it in a poorly ventilated room. The heater is equipped with a device that switches it off automatically, if the CO2 is higher than 1.5 %. Use only in well-ventilated areas and there must be continuous air change.
If the problem persists contact a Technical Assistance Centre.

If the catalytic heater emits “hot flashes” it is very likely that the panel is damp. Make it work for a few hours and then recheck.
In infrared ray heaters, dust may have clogged the nozzles. Clean with compressed air.
If the problem persists contact a Technical Assistance Centre.

It is possible that the heater has been made function by resting it on the floor, without being positioned on the wall or on the specific feet provided. This position is wrong. The heater should be placed on the floor with its specific feet or fixed to the wall at a minimum height of 20 cm from the floor.
If the problem persists contact a Technical Assistance Centre.

The difference between the two stoves lies in the type of burner: in the mod. Eco40 / 42T heating is horizontal / frontal with a 3-tile burner and 3 power levels (min / med / max); in the Eco45 model the heating goes from the bottom to the top, with a visible flame burner placed behind a glass with 2 power levels (min / max).

Always cover the heater with a sheet or its original nylon bag when not in use.
If the heater is used in dusty environments, clean it occasionally with compressed air. Dust is very harmful to gas circuits.
Never use chemical products to clean the heater.
Never cover the heater when it is in operation and do not rest anything on its lid.
A light odour may be smelt when it is first used due to the first contact of the heat with the metal parts. This odour disappears after a few minutes.
The ceramic tiles of the methane infrared heater (single and double tiles) may have a different incandescent colour that can vary from pink to red. This is due to the diversity of the nozzle hole which feeds them and the direct connection of the heater to the methane gas network, without the use of a pressure regulator to keep the power (as occurs for example in models powered by LPG) constant. The time used by the same tiles to turn on can vary. This depends on the pressure of the methane gas network which is not always constant (at times it differs between the districts of the same city) and on the air present in the same distribution network. The occurrence of one or both cases described above does not compromise the operation of the methane infrared heater.

Never use the gas heater in bedrooms, bathrooms, basements or rooms smaller than 15 cubic meters.
Always use the heater in rooms that are well-ventilated and with a continuous air change.
Never transport the heater when it is lit.
Never use the heater in rooms where chemical substances and solvents are used.
Never operate the heater close to curtains, furniture or other inflammable parts.
Never use open flames close to the heater.
Never use dehumidification systems, water jugs, etc. as the heater does not require them.
Be careful of children or the infirm, as the front grid does not provide protection against accidents.
Never turn the gas cylinder upside down to use all the gas.
If there is a smell of gas or other problem, turn off the heater immediately and contact a Technical Assistance Centre.

FAQ